Shipping
CHRISTMAS SHIPPING
Delivery within Ireland (incl. NI): Order before 18th of December to avail of free shipping in time for Christmas.
International Delivery: Please see below cut-off dates for UPS Worldwide Express shipping. The deadline to avail of free international standard shipping in time for Christmas has now passed.
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|
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Country |
Date |
| Ireland (Incl. NI) | Free Shipping until 18th December |
| Europe, USA & UK |
UPS Worldwide Express Upgrade 17th December |
| Canada |
UPS Worldwide Express Upgrade 16th December |
| Rest of the world |
UPS Worldwide Express Upgrade 16th December |
PLEASE NOTE: Personalised, gemstone, diamond rings and wedding rings will be completed and dispatched in January 2025.
Please feel free to contact us if you have any queries on the above.
How long will it take to receive my order?
We offer two shipping options at checkout. With Standard Worldwide Shipping, your order will be sent tracked express post with our shipping partner An Post. If your order is required sooner, we also offer UPS Worldwide Express at checkout.
FREE STANDARD SHIPPING
Estimated delivery from date of order *
| Standard Shipping | Stock pieces | Personalised | Engagement & Wedding | Custom/Bespoke |
| Ireland | 2-4 days | 1-2 wks | 1-3 wks | 4-5 wks |
| UK & Europe | 5-12 days | 1- 2 wks | 2-4 wks | 5-6 wks |
| USA | 1-2 wks | 1-2 wks | 2-4 wks | 5-6 wks |
| Canada | 2-3 wks | 2-3 wks | 3-4 wks | 6-7 wks |
| Rest of the world | 3-4 wks | 4-5 wks | 3-5 wks | 6-8 wks |
* As delivery is outside of our control, the above shipping times cannot be guaranteed.
UK customers please note since Brexit you may be liable for import duties. Please check locally.
If your order is time sensitive, please contact us to let us know. We'd be happy to prioritise your order to ensure you receive it in time.
UPS WORLDWIDE EXPRESS
UPS Worldwide Express Shipping upgrade also available at checkout.
Estimated delivery from date of order:
| UPS Worldwide Express | Stock pieces | Personalized | Engagement & Wedding | Custom/Bespoke |
| Europe | 3-5 days | 7-10 days | 2-3 wks | 5-6 wks |
| USA | 4-9 days | 7-10 days | 2-3 wks | 5-6 wks |
| Canada | 1-2 wks | 1-2 wks | 2-3 wks | 6-7 wks |
| Rest of the world | 1-2 wks | 2-3 wks | 2-3 wks | 6-8 wks |
UK Customers: please note since Brexit you may be liable for import duties. Please check locally.
Returns & Exchange
We offer exchange or refund on jewellery pieces returned to our workshop within 100 days of purchase. In order to return or exchange, the piece must be returned in the same condition as it was sent. Unfortunately, we are unable to accept returns on custom jewellery pieces.
If you'd like to return an item, please Contact Us prior to sending. We will guide you through the process. While we cover both domestic and international postal delivery on all orders, we are unable to cover return postage costs for refund/exchange. Return postage must be covered by the sender.
Our products are handcrafted with love. We take great pride in the jewellery we create. Each piece is thoroughly checked for quality before we ship it to you. However, we are human. If you spot something we've missed, please get in touch!
We will arrange a repair, exchange or refund on return.
All of our returns policies are in line with the Consumer Protection Distance Selling regulations 2000 and Under the Sale of Goods Act 1979