Frequently Asked Questions
CHRISTMAS SHIPPING
Delivery within Ireland (incl. NI): Order before 18th of December to avail of free shipping in time for Christmas.
International Delivery: Please see below cut-off dates for UPS Worldwide Express shipping (upgrade available at checkout). The deadline to avail of free international standard shipping in time for Christmas has now passed.
|
|
|
Country |
Date |
| Ireland (Incl. NI) | Free Shipping until 18th December |
| Europe, USA & UK |
UPS Worldwide Express Upgrade 17th December |
| Canada |
UPS Worldwide Express Upgrade 16th December |
| Rest of the world |
UPS Worldwide Express Upgrade 16th December |
PLEASE NOTE: Personalised, gemstone, diamond rings and wedding rings will be completed and dispatched in January 2025.
Please feel free to contact us if you have any queries on the above.
How long does it take to handcraft my piece?
Once your order is processed, we'll start preparing your handcrafted piece with care.
- Online Collection: 1-3 working days
- Online Collection - Personalised Designs: 5-10 days
- Online Collection - Engagement & Wedding Rings: 3 weeks
If your order is urgent, please feel free to let us know what date it is required by.
Do you offer free worldwide shipping?
Yes, we offer complimentary fast shipping worldwide.
Delivery times vary depending on location:
- Ireland: 1-3 days
- USA, UK and mainland Europe : 3-10 days
- Canada, Australia & NZ: 10-21 days
- Rest of World: 5-21 days
Please be aware, these shipping times are estimated and cannot be guaranteed.
For time-sensitive orders, please get in touch t let us know. We will do everything we can to get your order to you in time.
Do you offer express shipping?
Yes, we offer UPS Worldwide Express Shipping for faster delivery. The option to upgrade to expediated shipping is available at checkout.
Where do you ship?
We ship worldwide with our trusted shipping partners. Your order will be sent tracked express postal delivery with the option to upgrade to worldwide courier delivery. Choose free standard shipping or upgrade to UPS Express Shipping at checkout.
UK Customers: Please note, since Brexit your order may be subject to custom fees on arrival which you are liable for. Please check locally.
How to find your ring size?
Ring Sizer: To request a complimentary ring sizer complete this form here. We will post one out to you within 2 working days.
Professional Ring Size Measurements: Any reputable local jeweller will be able to measure your finger size.
There are also a number of free ring size measuring apps available for both IOS and Android. However, for the most accurate measurements we recommend ordering a ring sizer from us or visiting a local jeweller.
We list ring sizes in US, UK and European ring sizes. Simply select your size from the dropdown on our online store.
Can you customise a piece?
We would be delighted to work with you to create your dream custom engagement ring, wedding ring or fine jewellery piece.
Our online collections also includes a number of unique pieces that can be customised. These include our Personalised Ogham Pendant, Silver Ogham Family Pendant, Gold Ogham Family Pendant, Men's Ogham Family Pendant, Ogham Rings for women and men in silver and gold.
For custom sizes, to personalise a piece from our online collection or to add an engraving, please feel free to get in touch.
How will my jewellery be packaged?
Your order will arrive beautifully presented in our signature wooden box.
We really believe the little details are so important. We send all of our jewellery elegantly packaged along with information on how and where your piece was made.
You will receive your receipt by email. Rest assured, we do not include a copy of your receipt to the recipient.
How can I pay for my Claddagh Design piece?
Like everything here at Claddagh Design, we like to keep things simple. Secure online payment can be made by credit card, debit card or through PayPal. Your card details are encrypted for your security.
Can I purchase a Claddagh Design Gift Voucher?
Claddagh Design E-vouchers can be purchased here through our online store.
We can also send a physical gift voucher in the post. Contact us directly to place an order.
Gift vouchers can be redeemed on our online store or put towards a custom made jewellery design.
Do you have a shop I can visit?
Our extensive collection of contemporary Irish jewellery can be ordered through our online jewellery store We will send your piece directly to you home.
We also offer a virtual jewellery design consultation service over email, phone/zoom or in-person by appointment.
Browse our online jewellery collection and place your order online to available of free worldwide delivery.
Ring sizes are listed in US, EU and UK sizes on our online store for your convenience. Simply select your size from the dropdown provided.
For reference, our international conversion chart -
| U.S. | European | Irish & British |
| 2 ½ | E | |
| 2 ¾ | 44 | E ½ |
| 3 | F | |
| 3 ¼ | 45 | F ½ |
| 3½ | G | |
| 3 ¾ | 46 | G ½ |
| 4 | 47 | H |
| 4 ¼ | 48 | I |
| 4 ½ | I ½ | |
| 4 ¾ | 49 | J |
| 5 | 50 | J ½ |
| 5 ¼ | K | |
| 5 ½ | 51 | K ½ |
| 5 ¾ | 52 | L |
| 6 | L ½ | |
| 6 ¼ | 53 | M |
| 6 ½ | M ½ | |
| 6 ¾ | 54 | N |
| 7 | N ½ | |
| 7 ¼ | 55 | O |
| 7 ½ | O ½ | |
| 7 ¾ | 56 | P |
| 8 | 57 | P ½ |
| 8 ¼ | 58 | Q |
| 8 ½ | Q ½ | |
| 8 ¾ | 59 | R |
| 9 | R ½ | |
| 9 ¼ | 60 | S |
| 9 ½ | 61 | S ½ |
| 9 ¾ | 62 | T |
| 10 | T ½ | |
| 10 ¼ | 63 | U |
| 10 ½ | U ½ | |
| 10 ¾ | 64 | V |
| 11 | V ½ | |
| 11 ¼ | 65 | W |
| 11 ½ | 66 | W ½ |
| 11 ¾ | X | |
| 12 | 67 | X ½ |
| 12 ¼ | 68 | Y |
| 12 ½ | Z | |
| 12 ¾ | 69 | Z ½ |
| 13 | Z + 1 |
Sustainable Jewellery: Ethical & Environmental
Our unique jewellery designs are crafted by hand. Each design is made to last ensuring your precious piece can be worn and enjoyed for a lifetime and more. We create treasures that can one day to be passed down to future generations.
In order to minimise our impact on the environment, we only ever use high-quality 100% recycled sterling silver and gold in our workshop ♻️ All of the metal used in our workshop is also nickel free.
By choosing recycled precious metals, we play a small part in reducing demand for mined ore. Mining metal ore not only damages plant life but also displaces wildlife. For this reason, all of our jewellery is made from pre-loved pieces and leftover silver and gold. These are melted down to create beautiful shiny new jewellery.
Our trusted gemstone supplier is fully certified by the non-for-profit Responsible Jewelry Council (RJC) and strictly operates under the Kimberly Process. Our diamonds are ethically sourced from conflict free zones.
We also offer a wide variety of alternative gemstones including lab created diamonds. Contact us directly to explore your options.